Privacy Policy

Effective Date: May 2026, Last Updated: May 2026

Unique Remedy ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect information through our website at uniqueremedy.com (the "Site"), and the choices you have regarding that information.

This Privacy Policy applies to information collected through the Site. For information about how we handle protected health information (PHI) in connection with your treatment, please review our Notice of Privacy Practices.

1. Information We Collect

Information You Provide to Us

We collect information you choose to provide, including:

Contact information: name, email address, phone number, and mailing address when you contact us, request information, or complete a form on our Site.
Appointment information: information you provide when scheduling an appointment, including your name, contact details, reason for visit, and preferred appointment time.
Communications: the contents of messages you send to us through forms, email, or text.
Insurance information: insurance carrier, policy number, and related details, if you provide them in connection with your inquiry.

If your inquiry includes health-related information, that information may also be considered protected health information (PHI) under HIPAA.

Website Communications & Medical Disclaimer:

Please do not submit urgent or emergency medical information through this website, contact forms, or email communications. If you are experiencing a medical emergency, call 911 or seek immediate medical care.

While reasonable safeguards are used, communications submitted through this website or via email may not always be secure. Avoid sending highly sensitive or confidential medical information electronically unless specifically requested.

Submitting a contact form, scheduling request, or other communication through this website does not establish a provider-patient relationship with Unique Remedy Acupuncture or Dr. Nirali Patel. A provider-patient relationship is only established after an appointment has been scheduled and appropriate consent and intake procedures have been completed.

Please review our Notice of Privacy Practices for details on how we handle PHI.

Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect:

Device and browser information: IP address, browser type, operating system, device identifiers, and language preferences.
Usage information: pages viewed, links clicked, time spent on pages, and referring website.
Cookies and similar technologies: small data files stored on your device that help us recognize you and improve your experience.

Our website is hosted on Wix, which collects certain technical information about visitors. See "Third-Party Services" below.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and requests
Schedule, confirm, and follow up on appointments
Verify insurance coverage and process payments
Provide and improve our services
Send you appointment reminders and treatment-related communications
Maintain the security and functionality of our Site
Comply with our legal and regulatory obligations
Detect and prevent fraud or misuse

We do not sell your personal information.

3. How We Share Your Information

We may share your information in the following limited circumstances:

Service providers: with vendors who help us operate the Site or provide services (such as Wix for website hosting, Acuity Scheduling for appointments, and email or analytics providers). These providers are contractually required to protect your information.
Legal requirements: when we believe disclosure is required by law, regulation, court order, or government request.
To protect rights and safety: to protect the rights, property, or safety of our patients, our practice, or others.
Business transfers: in connection with a merger, sale, or transfer of our practice.
With your consent: in any other case where you have given us permission to share your information.

We do not share, sell, rent, or trade your personal information with third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies for the following purposes:

Essential cookies: required for the Site to function.
Analytics cookies: help us understand how visitors use our Site (such as Google Analytics, if used).
Functionality cookies: remember your preferences.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If

you disable cookies, some features of the Site may not work properly.

Our Site does not currently respond to "Do Not Track" browser signals.

5. Third-Party Services

We use the following third-party services to operate our Site. Each has its own privacy policy:

Wix.com (website hosting and analytics) — https://www.wix.com/about/privacy
Acuity Scheduling (online appointment booking) — https://www.acuityscheduling.com/privacy.php
Google (analytics and search, if used) — https://policies.google.com/privacy

We are not responsible for the privacy practices of these third-party services. We encourage you to review their policies.

6. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) give you the following rights:

Right to know: you may request a copy of the personal information we have collected about you.
Right to delete: you may request that we delete personal information we have collected from you, subject to certain exceptions (including health records we are required to retain).
Right to correct: you may request that we correct inaccurate personal information.
Right to opt out of sale or sharing: you may opt out of the sale or sharing of your personal information. We do not sell or share personal information for cross-context behavioral advertising.
Right to limit use of sensitive personal information: you may limit the use of sensitive personal information.
Right to non-discrimination: we will not discriminate against you for exercising your rights.

To exercise these rights, contact us using the information at the end of this policy. We may need to verify your identity before processing your request.

7. Children's Privacy

Our services are intended for adults and minors with parent or guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA). If you believe we have collected information from a child under 13, please contact us so we can delete it.

8. Data Security

We take reasonable steps to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. No system, however, is completely secure, and we cannot guarantee absolute security. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.

9. Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Health information is retained in accordance with California medical record retention laws (generally at least 7 years for adult patients, longer for minors).

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. If changes are material, we will provide additional notice (such as a notice on our Site or by email). We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Unique Remedy 1098 Foster City Blvd, Unit 204 Foster City, CA 94404 Email: uniqueremedy.acu@gmail.com Phone: (650) 667-1548 [text message only. No phone calls accepted]

Notice of Privacy Practices

Effective Date: May 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Our Commitment to Your Privacy

Unique Remedy is committed to protecting the privacy of your health information. We are required by law to:

Maintain the privacy of your protected health information (PHI)
Provide you with this Notice of our legal duties and privacy practices
Abide by the terms of the Notice currently in effect
Notify you in the event of a breach of unsecured PHI

This Notice describes how we may use and disclose your PHI, your rights regarding that information, and our obligations as a healthcare provider.

How We May Use and Disclose Your Protected Health Information

We may use and disclose your PHI for the following purposes without your written authorization:

For Treatment

We use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. This includes sharing information with other healthcare providers involved in your care, such as your primary care physician or a referring provider.

For Payment

We use and disclose your PHI to obtain payment for services we provide. This includes billing your insurance company, processing payments, and following up on claims.

For Health Care Operations

We use and disclose your PHI to operate our practice — including quality assessment, staff training, business planning, and customer service.

As Required by Law

We may disclose your PHI when required by federal, state, or local law.

For Public Health Activities

We may disclose PHI to public health authorities for purposes such as preventing or controlling disease, reporting child abuse or neglect, reporting adverse reactions to medications, or notifying individuals exposed to a communicable disease.

For Health Oversight Activities

We may disclose PHI to a health oversight agency for activities authorized by law, including audits, investigations, inspections, and licensure.

For Judicial and Administrative Proceedings

We may disclose PHI in response to a court or administrative order, subpoena, or other lawful legal process.

For Law Enforcement Purposes

We may disclose PHI for certain law enforcement purposes, such as responding to a court order or identifying or locating a suspect or witness.

To Coroners, Medical Examiners, and Funeral Directors

We may disclose PHI to these officials as necessary to perform their duties.

For Organ and Tissue Donation

We may disclose PHI to organizations that handle organ procurement or transplantation.

For Research

We may use or disclose PHI for research purposes when an institutional review board has approved the research and established protocols to

protect the privacy of your information.

To Avert a Serious Threat to Health or Safety

We may disclose PHI when necessary to prevent a serious threat to your health or safety, or to the health or safety of others.

For Specialized Government Functions

We may disclose PHI for military, national security, and protective service purposes as authorized by law.

For Workers' Compensation

We may disclose PHI for workers' compensation or similar programs that provide benefits for work-related injuries or illness.

To Correctional Institutions or in Law Enforcement Custody

If you are an inmate or in the custody of law enforcement, we may disclose PHI as authorized by law.

Appointment Reminders and Health-Related Communications

We may contact you to remind you of appointments or to provide information about treatment options or health-related services that may be of interest to you.

To Family and Friends Involved in Your Care

With your verbal agreement — or if you do not object when given the opportunity — we may share PHI with a family member, friend, or other person you identify as involved in your care or in payment for your care.

Uses and Disclosures That Require Your Written Authorization

The following uses and disclosures will be made only with your written authorization:

Most uses and disclosures of psychotherapy notes
Uses and disclosures of PHI for marketing purposes
Sale of PHI
Other uses and disclosures not described in this Notice

You may revoke your authorization at any time in writing, except to the extent we have already taken action in reliance on your authorization.

Your Rights Regarding Your Protected Health Information

You have the following rights regarding your PHI:

Right to Inspect and Copy

You have the right to inspect and obtain a copy of your PHI in our designated record set. To request access, submit a written request to us. We may charge a reasonable fee for copying and postage. We will respond within 30 days.

Right to Request Amendment

If you believe your PHI is incorrect or incomplete, you have the right to request that we amend it. Submit your request in writing, including the reason for the request. We may deny your request in certain circumstances.

Right to an Accounting of Disclosures

You have the right to request an accounting of certain disclosures of your PHI made in the six years prior to your request. Your request must specify the time period. The first accounting in any 12-month period is free; we may charge a reasonable fee for additional requests.

Right to Request Restrictions

You have the right to request restrictions on certain uses and disclosures of your PHI for treatment, payment, or healthcare operations. We are not required to agree to your request, except that we must agree to a restriction on disclosure of PHI to your health plan if the disclosure is for payment or healthcare operations and the PHI relates solely to a service you have paid for in full out-of-pocket.

Right to Request Confidential Communications

You have the right to request that we communicate with you about your PHI by alternative means or at alternative locations. We will accommodate reasonable requests.

Right to a Paper Copy of This Notice

You have the right to a paper copy of this Notice upon request, even if you have agreed to receive it electronically.

Right to Be Notified of a Breach

You have the right to be notified if we — or one of our business associates — discover a breach of your unsecured PHI.

Right to Choose Someone to Act for You

If you have given someone medical power of attorney, or if someone is your legal guardian, that person can exercise your rights and make

choices about your PHI.

Our Responsibilities

We are required by law to:

Maintain the privacy of your PHI
Provide you with this Notice of our legal duties and privacy practices
Follow the terms of the Notice currently in effect
Notify you if we are unable to agree to a requested restriction
Accommodate reasonable requests for confidential communications
Notify you in the event of a breach of unsecured PHI

We may not use or disclose your PHI in any way not covered by this Notice without your written authorization.

Complaints

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services, Office for Civil Rights. You will not be retaliated against for filing a complaint.

To file a complaint with us, contact:

Privacy Officer Unique Remedy 1098 Foster City Blvd, Unit 204 Foster City, CA 94404 Email: uniqueremedy.acu@gmail.com Phone: (650) 667-1548 [text message only].

To file a complaint with HHS:

U.S. Department of Health and Human Services Office for Civil Rights 200 Independence Avenue, S.W. Washington, D.C. 20201 1-877-696-6775 www.hhs.gov/ocr/privacy/hipaa/complaints/

Changes to This Notice:

We reserve the right to change this Notice at any time. Changes will apply to all PHI we maintain. A current copy of this Notice will be posted in our office and on our website. You may request a copy at any time.

Contact

If you have questions about this Notice, please contact:

Privacy Officer Unique Remedy 1098 Foster City Blvd, Unit 204 Foster City, CA 94404 Email: uniqueremedy.acu@gmail.com Phone: (650) 667-1548 [text message only].